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Privacy and Confidentiality
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General:
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The Durham Association for Family Respite Services is committed to maintaining the privacy of
the individuals and families we serve. We recognize that the provision of service often involves
the sharing of personal and health information. Any personal family and health information
shared with us is regarded as strictly confidential, and we will hold only the information that is
necessary to provide service.
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By law, information can only be shared with the written consent of the individual and/or family.
This consent must outline both what information may be shared, with whom and for what
purpose. All staff and volunteers are required to maintain the confidentiality of any information
that they may learn in the process of providing support.
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To monitor and ensure the quality of support provided, we collect statistical data from information
shared and support provided. These reports are used internally and on occasion, some of the
overall data may be used for external purposes. These reports do not contain any information that
could be used to identify specific individuals or families.
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If you
have questions or concerns about your record or how your information is handled, please contact
the Privacy Officer as follows:
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Privacy Officer
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Durham Association for Family Respite Services
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20-850 King St W
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Oshawa, ON
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L1J 8N5
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(905) 436 2500
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Questions or concerns will be treated with the utmost care. If the Privacy Officer does not
satisfactorily resolve your concern, you may contact the Ontario Information and Privacy
Commissioner at (416)326-3333, 1-800-387-0073 or through their website at www.ipc.on.ca.
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(Printable version of the Privacy Statement is
available here in Adobe PDF format.)
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